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Sep 2020

Equal Employment Opportunity and Diversity Training 

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Shaping the future of learning

In our top-ten elearning courses series we feature Equal Employment Opportunity (EEO) for employees. This top training program is designed to provide its learners with an understanding of equal employment opportunity and discrimination. 

What Are the Benefits of EEO?

Although organisations are required to comply with EEO principles under the law, there are many benefits for employers who promote and implement EEO, such as:

  • attracting employees from diverse backgrounds;
  • creating a healthy workplace culture; and
  • improving productivity and efficiency. 

Equal employment opportunity, or EEO, means that all employees are:

  • hired or promoted based on talent and merit, and
  • treated equally, fairly and respectfully while at work.

It means that employees are protected against discrimination based on the characteristics defined in legislation when they do not affect the operational requirements of a role. 

All material in this course has been reviewed by subject matter expert, Thomson Geer Lawyers and will give you a detailed overview of EEO as it applies to current legislation. For more information, we invite you to visit this course (and all courses) in Kineo’s learning library.  Covering this topic, please note the accompanying managers and supervisors course for EEO.

Understanding equal employment opportunity (EEO) and associated legislation

The first section of our Kineo’s EEO course breaks down what equal employment opportunity means for learners. It also introduces some of the legislation that applies to EEO and how this issue can impact both individuals and organisations. The course sets the standards and highlights how all employees must be hired or promoted based on talent and merit. 

Additionally, learners will understand how legislation protects employees against discrimination at both the federal and state level. Equal employment opportunity is nuanced and will vary from state-to-state, but our course places a special focus on this specifically. An interactive map of all seven states/territories is featured with links to unique state EEO legislations. These sections help learners gain full insight on how policies apply in their area and on a federal level. 

Another key component of this course is the impact that EEO complaints can have on an organisation. The course highlights six areas where poor EEO in a work culture can bring down both efficiency and overall morale among employees. These sections include:

  • Personal costs
  • Lost time and productivity
  • Leave
  • Staff turnover
  • Legal costs, compensation and damages
  • Public morale and insurance

After an interactive overview of these areas, there is a brief assessment of the course section where learners are tested to ensure understanding of the subject matter.  

Understanding and Identifying Discrimination

The definition of discrimination is when an individual or group is treated less favourably because of an attribute or presumed characteristic. In this course section, users will become aware of the list of protected attributes identified by the law. They will also learn the difference between direct vs. indirect discrimination. Another key focus is helping learners identify where discrimination can occur as it’s not something that’s limited to existing employment. The course informs learners that discrimination can also occur when offering employment and provides some background on discriminatory questions. A quick assessment helps illustrate this point where learners are asked to correctly identify discriminating interview questions.

There’s also some background on exemptions and the reasonable adjustments employers should be willing to make, including examples and an interactive demo. The section concludes with scenario-based questions where users must identify whether discrimination is occurring or not, followed by another overall assessment.  

How organisations can manage complaints

The course also helps learners understand the processes organisations should have in place for handling an internal complaint of discrimination. There is a clear step-by-step protocol used by human resource that's designed to handle complaints in a civil, non-combative way. During the course, participants will learn these steps and complete a short test on the order of actions. 

It also stresses the importance of documenting complaints and encouraging transparency and resolution to prevent escalation to an external body. Another critical element is to ensure participants in any complaints have access to a designated “support person” who is present with them at any resulting meetings. Employees taking this training will learn best practices for resolving complaints with direct discussion and support from supervisors and other designated parties.   

While it is the goal of an employer to manage complaints internally, sometimes these will be taken to an external body. Fortunately, Kineo’s EEO training also details the complaint process for when this occurs, so bases can be covered. The external complain section features an interactive flow chart that shows the various outcomes and next steps that happen when these complaints are raised. The flowchart’s methods are designed to resolve or remedy the complaint based on all available data. 

Learn more about EEO

For more information on EEO diversity training that is specifically targeted with relevant content to that region, visit EEO for Diversity Training: Equal Employment Opportunity, Australia and EEO for Diversity Training: Equal Opportunity, New Zealand. We also invite you to learn more about the other courses in our Top Ten series, including our blogs on General Evacuation Training and Work Health and Safety Fundamentals



Shaping the future of learning

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